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TERGUS's avatar
TERGUS
Explorer | Level 3
3 years ago

Download files fail, cancelled or incomplete

Every time I try to download a file I get a failed, cancelled or incomplete status in Chrome or FireFox. I am trying to download an OVA file which I have purchased. After notifying the seller, they ...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi TERGUS, thanks for bringing this to our attention.

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

 

Keep me updated with any progress!

  • TERGUS's avatar
    TERGUS
    Explorer | Level 3
    3 years ago

    Hello Jay,

     

    Thank you for your response. I am using Windows 8.1 Pro (64 Bit) using only Windows Defender. I have attempted to download a large OVA file at least 30 times, but never getting past 2GB of 20.4GB. Have used both Chrome and FireFox in both normal and incognito modes.

    • TERGUS's avatar
      TERGUS
      Explorer | Level 3
      3 years ago

      At this point I am totally frustrated.

      I am using a desktop PC running Windows 8.1 Pro (64 bit) and have downloaded the desktop Dropbox app, which I am assuming is working correctly. When I click on the Dropbox icon it opens the Windows File Explorer. From here on out I am totally lost.
      I have upgraded to Dropbox Professional, since the file I need to download is 20.4 GB.

      The file I am trying to download is: https://www.dropbox.com/s/2mphf8rq9so9rlh/Mercedes_2019.ova?dl=0

      I would like to thank you in advance for your considerate attention and help with resolving this problem.

      • Jackson's avatar
        Jackson
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi TERGUS,

         

        When you install the Dropbox App, it creates a Dropbox folder in your hard drive. The Dropbox folder mirrors the contents of your account, as you see it on the website.

         

        I would suggest to navigate to the file's location using the Windows File Explorer, and double click to open it.

         

        If the icon on that file is a grey cloud, it may need few minutes to download and open.

         

        Keep us posted with any updates.

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