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Forum Discussion
Downloaded video: audio and video are out of sync
Hello Dropbox Community, I was having no problem download videos to my computer and playing them back on my computer until a few days ago. Now downloaded videos playback with audio and video ou...
Hi Megan,
I was using the Windows media player. I just downloaded VLC player and tried out one of the videos which had played sound and video out of sync on the Windows media player. Thankfully, the sound and video were in sync using the VLC player. So, thank you for suggesting using another media player. I just don't understand why the earlier downloads play fine on Windows player and the later ones don't....
Megan
Dropbox Staff
Dropbox StaffHi LS181, do you have a different player that you can use, in order to test if this is a player issue or not?
You can try downloading an example file on your mobile, to test this out.
Hi Megan,
I was using the Windows media player. I just downloaded VLC player and tried out one of the videos which had played sound and video out of sync on the Windows media player. Thankfully, the sound and video were in sync using the VLC player. So, thank you for suggesting using another media player. I just don't understand why the earlier downloads play fine on Windows player and the later ones don't....
- Walter
Hey LS181 - sorry to jump in here, but I just wanted to mention that the VLC player usually includes more codecs than Windows Media Player; that's probably why you were able to view those files normally there and not on WMP.
In any case, I'm glad to see it's sorted now and please let us know if you have anything else to ask.
Thank you for the explanation and support, Walter.
Why are some videos playing with audio and video out of sync on Windows Media Player, while others play fine, and how can I ensure consistent playback quality across all downloads?
- Megan
Hey williamaran, let's jump right into this!
Does this happen when you try to preview the files online too, or only when you view these files locally?
Also, do you notice this with all of your files, or only some of them?
Let me know more, and we'll take it from there!
