We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
LS181
11 months agoHelpful | Level 5
Downloaded video: audio and video are out of sync
Hello Dropbox Community, I was having no problem download videos to my computer and playing them back on my computer until a few days ago. Now downloaded videos playback with audio and video ou...
- 11 months ago
Hi Megan,
I was using the Windows media player. I just downloaded VLC player and tried out one of the videos which had played sound and video out of sync on the Windows media player. Thankfully, the sound and video were in sync using the VLC player. So, thank you for suggesting using another media player. I just don't understand why the earlier downloads play fine on Windows player and the later ones don't....
Megan
Dropbox Staff
Hi LS181, do you have a different player that you can use, in order to test if this is a player issue or not?
You can try downloading an example file on your mobile, to test this out.
LS181
11 months agoHelpful | Level 5
Hi Megan,
I was using the Windows media player. I just downloaded VLC player and tried out one of the videos which had played sound and video out of sync on the Windows media player. Thankfully, the sound and video were in sync using the VLC player. So, thank you for suggesting using another media player. I just don't understand why the earlier downloads play fine on Windows player and the later ones don't....
- Walter11 months agoDropbox Staff
Hey LS181 - sorry to jump in here, but I just wanted to mention that the VLC player usually includes more codecs than Windows Media Player; that's probably why you were able to view those files normally there and not on WMP.
In any case, I'm glad to see it's sorted now and please let us know if you have anything else to ask.
- LS18110 months agoHelpful | Level 5
Thank you for the explanation and support, Walter.
- williamaran10 months agoNew member | Level 2
Why are some videos playing with audio and video out of sync on Windows Media Player, while others play fine, and how can I ensure consistent playback quality across all downloads?
- Megan10 months agoDropbox Staff
Hey williamaran, let's jump right into this!
Does this happen when you try to preview the files online too, or only when you view these files locally?
Also, do you notice this with all of your files, or only some of them?
Let me know more, and we'll take it from there!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!