Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
They are not downloading it - they are viewing it as a preview on the website. As a free user those previews are limited to 20 mins. If they want to see the whole thing they need to physically click on the download icon on screen.
However, note, that you only get a 20gb allowance of bandwidth a day - which includes all of the streams people make. So, once you hit that the link will stop working for at least 24 hours
They are not downloading it - they are viewing it as a preview on the website. As a free user those previews are limited to 20 mins. If they want to see the whole thing they need to physically click on the download icon on screen.
However, note, that you only get a 20gb allowance of bandwidth a day - which includes all of the streams people make. So, once you hit that the link will stop working for at least 24 hours
So I am sharing the link to the webinar from my Dropbox account where the video is saved. Why is someone who was watching the webinar when it was being recorded not able to download the entire video? IS that really a gbs issue?
They can download it - they need to click the download link. Dropbox's website will create an auto preview of videos for people to watch but you can override that.
You can also amend the link to force a download if you'd like: https://help.dropbox.com/share/force-download
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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