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Forum Discussion

sashafree's avatar
sashafree
Explorer | Level 3
2 years ago

Downloads disabled feature not working

I have my downloads disabled for a shared link. Whenever I test the link being shared to another email, the download option is still there and able to be used. I pay to use this feature on dropbox, and for it to not be working is ridiculous. Anyone have any idea why or how to fix this?

Download
Shared Links
  • Kristen_Support Engineer's avatar
    Kristen_Support Engineer
    6 months ago

    Hello everyone,

     

    Thanks for reporting this issue. We pushed out a patch to address the unexpected behavior and were able to verify this fix ourselves just now.

     

    Please do reach out to our Support Team with details if the issue seems to persist for you and we're happy to take a look!

     

    Thanks,

    Kristen

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Are you logged in to your account while testing this? i.e. its on your computer you click on it? If so the software knows its you and that you are allowed to view it. 

     

    Try testing the link in an incognito window and see what happens then. 

    • sashafree's avatar
      sashafree
      Explorer | Level 3
      2 years ago

      Yeah I've tried viewing it with another email and the download button is still there and able to be clicked and used even with the settings on the video having them disabled.

      • Здравко's avatar
        Здравко
        Legendary | Level 20
        2 years ago
        sashafree wrote:

        ... I've tried viewing it with another email and ...

        sashafree, the email doesn't matter! What about incognito browser window that Mark mentioned about? 🤔 Did you try?

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