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DreamboxUser100's avatar
DreamboxUser100
New member | Level 2
10 months ago

Dropbox Account Looks Different From My Entire Team

When I log into my company's Dropbox account using the standard username and password it looks completely different from the rest of my team. I am seeing different folders, can't access necessary fil...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for posting on the forum, DreamboxUser100!

 

If I get this right, the Dropbox account you’re signing in to is part/member of a Business team, correct? 

 

Is it possible to send over a screenshot of what you see and provide the names of a few files/folders you’re missing (unless the names can’t be disclosed publicly), so that I can have a visual?

 

Let me know, when you’ve got more updates.

  • DreamboxUser100's avatar
    DreamboxUser100
    New member | Level 2
    10 months ago

    Hi Nancy,

     

    We have folders dating back to 2019 and folders for every month within those folders as well. However, when I log in, I only see four folders that I am not familiar with and all other files are missing. There are only two out 10 of us that have this issue.

     

    Unfortunately I don't believe I can send screenshots since this is a public conversation. If you have an email, I'd love to send you further information! 

     

    Thanks

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