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Ahmed Saami 's avatar
Ahmed Saami
Explorer | Level 3
2 years ago

Dropbox files are partially downloading

I have been having this issue where, I download a video file and it only downloads 50% of the file. Meaning if there is a 11gb file I need to download, it ends up only downloading 5gb even though it shows that the file is fully downloaded. Could you please help me understand the issue, is it an internet thing? a plan? or something else I need to do? 

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ahmed Saami, thanks for bringing this to our attention.

     

    Could you clarify how you're downloading the file? Is this from the site directly, the mobile app, or having the file download via syncing using the Dropbox desktop application?

     

    This will help me to assist further!

    • Ahmed Saami 's avatar
      Ahmed Saami
      Explorer | Level 3
      2 years ago

      I am downloading the file through the dropbox link in the chrome browser, where it gives the option to download the file to the device which is currently my pc. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you try switching browsers to see if this helps?

         

        Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

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