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Forum Discussion
Video only downloading partially
Hi there,
I'm having an issue with downloading videos from the Dropbox - it looks as though the video has fully downloaded, but it will only playback a few minutes on my device before cutting out. If I then try and reupload these files somewhere, it cuts them short to the point it cut out during playback. (e.g. a 5 minute long video will only play 1.5 mins of the footage).
My colleagues have tried downloading the videos on their devices and not had any issues downloading and reuploading the videos.
Any ideas why this might be happening?
Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.
- Lusil
Dropbox Staff
Hi there Tessadet, thanks for checking in with us on the Dropbox Community.
Just to make sure that we cover as much initial troubleshooting as possible, could you confirm if you've tried downloading the file from another browser or an incognito window?
Let me know of any updates - cheers!
