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Forum Discussion

LHH's avatar
LHH
New member | Level 2
6 months ago

Dropbox Replay - Opening any file Triggers "Unexpected Error"

The files were TIFF files, linked to their Dropbox files (not uploaded directly into replay).

 

Our team cannot access any of the photos or annotations made.

 

We have tried Chrome & Safari Browsers & Clearing Cache & Cookies.

 

Is there any way to recover our work?

Dropbox Replay
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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for bringing this to our attention, LHH.

     

    Would you mind sending us a screenshot of the error, so we can get a visual?

     

    Also, does this happen only with those particular TIFF files or other files as well?

     

    Let me know and we'll go from there.

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