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Fraga's avatar
Fraga
Explorer | Level 4
4 months ago

"Installation failed. Please try again" error on Windows 10

Hi there.

I had to uninstall Dropbox on my machine with Windows 10 and downloaded the Dropbox app and executed the DropboxInstaller.

After a few minutes saying "Installing Dropbox...", I get the error "installation failed. Please try again" without any more information.

I deactivated firewall and antivirus but the error persists.

 

How can I solve this?

 

Regards.

Desktop
Error Messages
Install
Windows
  • Walter's avatar
    Walter
    4 months ago

    Hey Fraga - have you tried an advanced reinstall by any chance? 

     

    If you're on the Dropbox Basic plan, make sure that you're not connecting more than 3 devices to your account as you might be hitting your account's device limit. 

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    4 months ago

    Hi @Fraga,

    Did you run the installer with admin privileges or as a regular executable only? 🧐 If you have only tried as regular executable, give a try to elevated privileges as administrator too. 😉

    Good luck.

    • Fraga's avatar
      Fraga
      Explorer | Level 4
      4 months ago

      Hi, @Здравко.

      Thank you for your reply.

       

      Yes, I did try with admin privileges, but I get the same error.

      I use this account for 15 years, but I'm not being able to install Dropbox this time...

      I guess I'll have to search for an alternative, because there's no further details on the error or how to solve it. 😢

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey Fraga - have you tried an advanced reinstall by any chance? 

         

        If you're on the Dropbox Basic plan, make sure that you're not connecting more than 3 devices to your account as you might be hitting your account's device limit. 

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