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Forum Discussion

jbodie's avatar
jbodie
Helpful | Level 6
2 years ago

Dropbox Sign CSV Download

I'm looking to extract data fields from signed agreements within Dropbox Sign. In the "Settings" > "Documents and Templates" section, I opted for the 'Allow sender, in addition to admin, to download ...
Dropbox Sign
  • jbodie's avatar
    jbodie
    2 years ago

    FYI - This request is being managed by the support engineer team.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey jbodie, sorry to hear you're having issues with this.

 

Can you please send us a screenshot of the last screen you can get to when you do this and clarify what Dropbox Plan and Dropbox Sign plan you're on at the moment?

 

Any additional information is more than welcome!

jbodie's avatar
jbodie
Helpful | Level 6
2 years ago

Sure - we're using the standard dropbox sign plan. Please see the images below.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to jump in, jbodie!

     

    Do you see the same when signing in through a different browser/private browsing window?

    • jbodie's avatar
      jbodie
      Helpful | Level 6
      2 years ago

      Chrome is my main browser, I tried to view the option in Safari it is not available - I've also cleared by cache.

      • jbodie's avatar
        jbodie
        Helpful | Level 6
        2 years ago

        FYI - This request is being managed by the support engineer team.

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