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Forum Discussion
Dropbox stuck syncing, won't let me delete files
Hello, My Dropbox is taking forever to sync. Over a month now I started having issues when syncing shared files. I could manually upload and download the latest version of a shared file via browser...
Hi Jeff,
After contacting me by email the engineering team at Dropbox deleted the problematic folder themselves.
The issue was the huge volume of files in that folder (over 2,500,000). What they said is that the current limitation of the Dropbox desktop application is roughly around 300,000 files. I gave them permisition to remove it, and they did so.
Best,
Serafin
Jay
Dropbox Staff
Dropbox StaffHi Jay,
Thanks a lot for your quick answer.
I did delete them on my computer, in fact, they aren't there, they're outside of the main Dropbox folder. But the Dropbox app is still syncing, and they do appear online.
They are many, many files (10 years of work, some of it are Unity projects which contain hundreds of thousands of small files), so it could take days to delete them manually in small batches.
Is there perhaps a way to "format" my Dropbox to radically delete everything?
Thanks,
Serafin
- Jay
Hi,
Thanks again for your promptness.
I'll try that. Is there an estimated amount of files that I can try to delete per batch? I've tried deleting project folders, but with most of those I tried it says too many files.
Serafin
- Jay
I unsynced Dropbox, stopped my account, deleted the dropbox folder from my PC, and it lost all my files and left me with a blank desktop. I've managed to get some of my files back and thankfully had some backed up on Google Drive. The dropbox folder STILL appears and STILL keeps adding my files to it (thus reducing my drive capacity at a fast rate). Please, anyone, do not use Dropbox. I can't get rid of it now and it contantly messes up my directories!!!
- LusilHey Timmusician, thanks for nudging us here and sorry to hear about your frustration.
Since you mention that you uninstalled the desktop app and deleted the Dropbox folder, could you clarify if the folder you're seeing is a regular folder by any chance?
It'd be super helpful if you could send us a screenshot of it.- I had to reinstall the Dropbox app in order to get back to where I was. I have unlinked everything and still can't get rid of the DB folder without losing all my files again
