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Forum Discussion
Dropbox stuck syncing, won't let me delete files
Hello, My Dropbox is taking forever to sync. Over a month now I started having issues when syncing shared files. I could manually upload and download the latest version of a shared file via browser...
Hi Jeff,
After contacting me by email the engineering team at Dropbox deleted the problematic folder themselves.
The issue was the huge volume of files in that folder (over 2,500,000). What they said is that the current limitation of the Dropbox desktop application is roughly around 300,000 files. I gave them permisition to remove it, and they did so.
Best,
Serafin
Im having the exact same problem. Can you post the solution?
Hi Jeff,
After contacting me by email the engineering team at Dropbox deleted the problematic folder themselves.
The issue was the huge volume of files in that folder (over 2,500,000). What they said is that the current limitation of the Dropbox desktop application is roughly around 300,000 files. I gave them permisition to remove it, and they did so.
Best,
Serafin
- Lusil
Dropbox Staff
If you unlinked the desktop app from your account, that Dropbox folder should be like any other folder on your computer that doesn't sync to the website.
In this case, I'd recommend leaving it as is, or moving to another location, so that you can cross-check the files that get synced after you reinstall the desktop app. Hi,
I've had the same problem. I had 128k files stuck even after I deleted them from my PC. the constant sync trashed my PC and if I stopped Syncing I am not able to access my files.
Please can someone here help me?
Serena.
- Hannah
Hey serenasu, thanks for bringing this to our attention.
If you haven't already, can you please restart your computer, to see if that helps?
If not, hover your mouse over the Dropbox icon in your system tray, to see if there are any error messages or sync issues causing this behavior.
