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Russ B.3's avatar
Russ B.3
Helpful | Level 5
7 years ago
Solved

Error 500 when attempting to download files

When I attempt to download a couple of very large folders, I get an Error 500 message.  How can I download these folder?
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  • Russ B.3's avatar
    Russ B.3
    7 years ago

    Thanks.  I was able to get it resolved by downloading smaller groups of files!  I'm good now.  

Elixir's avatar
Elixir
Star | Level 19
7 years ago

Hey Russ B.3, Error 500 could mean a backend issue. How big are your folders? If it is larger than 20 GB or contains more than 10000 files, it could be problematic https://www.dropbox.com/help/desktop-web/download-entire-folders. If you are beyond those limits, you may install the Desktop app, and sync the folders to your local disc. You may use selective sync to specifically sync only the folders you need. 

Russ B.3's avatar
Russ B.3
Helpful | Level 5
7 years ago

Thanks.  I was guessing file size might be a problem.  I'll give your suggestion a try!  

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there Russ B.3 - how are you today?

     

    Were you able to resolve your concern in the end?

     

    Since we're all here to help, let us know and we'll take it from there if needed.

     

    Thank you!

    • Russ B.3's avatar
      Russ B.3
      Helpful | Level 5
      7 years ago

      Thanks.  I was able to get it resolved by downloading smaller groups of files!  I'm good now.  

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thanks for following up on this one Russ B.3 - I appreciate it and I am happy to hear you managed to resolve your concern in the end.

         

        Have an awesome weekend :sunglasses:

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