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massi55's avatar
massi55
New member | Level 1
7 days ago

Error when trying to download files from a link

I click on download link, I then view the list of files and when I click download all, after churning I get incorrect email/password combination error
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massi55's avatar
massi55
New member | Level 1
4 days ago

I confirm that I get error message in both cases and it asks for the PW even when signed in

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    massi55, let’s try something else, then. What I’d like you to do is open an incognito window on your browser again and log in to Dropbox with the same email address as the one you received the Dropbox transfer link to. 

    Then, please click on the small waffle icon at the top right corner of your screen (the one that’s close to your Dropbox avatar) and select “Transfer” from the menu (you should be redirected here). 

    If you go to the “Received” tab, can you see the files there?

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