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Forum Discussion

ijmolder66's avatar
ijmolder66
Explorer | Level 4
2 years ago

Excel Files not opening to edit in Excel from Dropbox.

Started this week.  On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to...
Error Messages
Mobile
Preview
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi ijmolder66, thanks for posting here today! 

 

Can you clarify exactly when this started happening? Have you made sure both your Microsoft, and Dropbox app are up-to-date? 

 

Also, can you clarify if you're using an individual Dropbox plan, or a Business one? 

 

Keep me posted, and we'll take it from there!

rajma420's avatar
rajma420
Helpful | Level 5
2 years ago

Same exact thing is happening to me. Can't edit Word or Excel Files in Dropbox on phone. Samsung phone. Noticed it today - July 14.

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