You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ijmolder66's avatar
ijmolder66
Explorer | Level 4
2 years ago

Excel Files not opening to edit in Excel from Dropbox.

Started this week.  On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to...
Error Messages
Mobile
Preview
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

HI all, I just wanted to check back on this. Is anyone still having issues with this? 

rajma420's avatar
rajma420
Helpful | Level 5
2 years ago

I am still unable to open password protected excel files in the dropbox app. I can open normal excel or word files just fine.

File integration message, then says can't open. Open with something else.

  • rajma420's avatar
    rajma420
    Helpful | Level 5
    2 years ago

    Actually, still can't edit a word doc or excel file in Dropbox app. Microsoft - allow integration. Can't Edit a word doc too

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi rajma420, generally, password protected documents can't be opened via the Dropbox mobile app or site. 

       

      Just for clarification, are you able to open the Word files, but not edit them, is that correct? Are these files in a private or shared folder on your account?

      • bbeck's avatar
        bbeck
        Explorer | Level 4
        7 months ago

        Here is it May 2024 and I am having the same problem as the previous individuals with Excel files not opening.  Relieved to read the previous messages to know I am not alone.  but disappointed to know it is not fixed.  and my email  contact w customer support person Brianna   was less than helpful - suggestions like try a different network - huh? I still replied and gave her the answers...

        is there anything to do or is it strictly a Microsoft problem?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!