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Forum Discussion
Excel Files not opening to edit in Excel from Dropbox.
Started this week. On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to...
I am still unable to open password protected excel files in the dropbox app. I can open normal excel or word files just fine.
File integration message, then says can't open. Open with something else.
Actually, still can't edit a word doc or excel file in Dropbox app. Microsoft - allow integration. Can't Edit a word doc too
- Jay
Dropbox Staff
Hi rajma420, generally, password protected documents can't be opened via the Dropbox mobile app or site.
Just for clarification, are you able to open the Word files, but not edit them, is that correct? Are these files in a private or shared folder on your account?
Here is it May 2024 and I am having the same problem as the previous individuals with Excel files not opening. Relieved to read the previous messages to know I am not alone. but disappointed to know it is not fixed. and my email contact w customer support person Brianna was less than helpful - suggestions like try a different network - huh? I still replied and gave her the answers...
is there anything to do or is it strictly a Microsoft problem?
I have been escalated to another member of the dropbox support team. suggestions were not helpful since I already know how to open an excel file from drop box . referred him to this discussion.
