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Forum Discussion
Excel for web: error 500
When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen. this issue...
Seeing the exact same issue for multiple users in my organization. Files still sync to the desktop app and can be opened locally just fine (either from the synced files, or downloaded from online). It appears to only be affecting opening office files in their "for the web" apps on dropbox online. We use this for real-time collaboration on some very busy excel files. Need a fix asap.
- Walter
Dropbox Staff
Hey Ian Levy & nbf_menuna, sorry to hear you're having issues with this.
Could you please try disconnecting the integration from your account's Connected apps tab and re-connecting it anew from the App Center?
Let me know how it goes!
