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Forum Discussion
Excel for web: error 500
When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen. this issue...
Seeing the exact same issue for multiple users in my organization. Files still sync to the desktop app and can be opened locally just fine (either from the synced files, or downloaded from online). It appears to only be affecting opening office files in their "for the web" apps on dropbox online. We use this for real-time collaboration on some very busy excel files. Need a fix asap.
Walter
Dropbox Staff
Dropbox StaffHey Ian Levy & nbf_menuna, sorry to hear you're having issues with this.
Could you please try disconnecting the integration from your account's Connected apps tab and re-connecting it anew from the App Center?
Let me know how it goes!
Removed the integration as instructed and re-added it.
problem persists
- Walter
Sorry to hear that, Ian.
Can you clear your browser's cache and try once more?
If you still get the same error, I'd appreciate a screenshot too.
Same with me, removing and re-adding the office app didn't solve it. I get asked to allow office to acces files, and it then asks me to sign into my office account, which I click, and then I see the error 500 again.
