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Forum Discussion
Excel for web: error 500
When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen. this issue...
Walter
Dropbox Staff
Dropbox StaffHey Ian Levy & nbf_menuna, sorry to hear you're having issues with this.
Could you please try disconnecting the integration from your account's Connected apps tab and re-connecting it anew from the App Center?
Let me know how it goes!
Removed the integration as instructed and re-added it.
problem persists
- Walter
Sorry to hear that, Ian.
Can you clear your browser's cache and try once more?
If you still get the same error, I'd appreciate a screenshot too.
Same with me, removing and re-adding the office app didn't solve it. I get asked to allow office to acces files, and it then asks me to sign into my office account, which I click, and then I see the error 500 again.
- Hannah
Have you tried clearing your browser's cache, to see if that helps, nbf_menuna?
I'd also suggest you try from a different browser or a private browsing window.
Disconnected the integration again, cleared the cache, closed the browser completely, then re-added the integration. running into the same problem
Hi !
I am receiving the same issue, and this is shared among my team in using dropbox. Hopefully dropbox can troubleshoot soon!
