You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ian Levy's avatar
Ian Levy
Explorer | Level 4
3 years ago

Excel for web: error 500

When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen. this issue...
dropbox business
Third Party Integrations
View
Web
megfrieden's avatar
megfrieden
New member | Level 2

I am trying to open various files in Excel for web and getting an Error 500 on every attempt. I used this yesterday with no issue.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi megfrieden, how are you today?

 

Could you try to follow the steps Walter provided here, and let me know if this helps? 

 

Keep me posted! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!