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NStephens's avatar
NStephens
Explorer | Level 3
2 years ago

Expired link on Dropbox Sign. Why?

Why would my customer I sent a link to sign a document see a message that the link is expired? I just sent the link and I am still able to click on it and it opens.
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi NStephens, happy Wednesday! 

 

When did you create the Sign link of the document that you then sent to your customer? Have you tried creating a new one, by any chance? 

 

Let me know more, and we'll take it from there!

NStephens's avatar
NStephens
Explorer | Level 3
2 years ago

Hello - any ideas on this? I just had another customer have this happen to them, yet many others can use the link with no problems. 

  • NStephens's avatar
    NStephens
    Explorer | Level 3
    2 years ago

    The link was created last month, I do not want to delete - many customers use it with no problems

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi NStephens, can you try to access the link via an incognito tab on your browser, and send me a message of the error you see there?

      • NStephens's avatar
        NStephens
        Explorer | Level 3
        2 years ago

        Hi - this is the error, but again it does not occur most of the time:

         
         
         
         

         Only a few customers have had this issue, could it be the browser they use?

        thanks

         

         

         

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