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Samuelharvest's avatar
Samuelharvest
Helpful | Level 6
2 years ago
Solved

Export as a pdf

I used to be able to export an excel document as a pdf in Dropbox. In the last month it is always zero kb. How do I export as a pdf?
Export
  • Samuelharvest's avatar
    Samuelharvest
    2 years ago

    Thankyou Hannah,

     

    I double-checked my subscription. Then reinstalled the app. This has solved the problem! Thankyou ever so much! 
    in fact Thankyou to everyone and sending you all some love from Sicilia!

Samuelharvest's avatar
Samuelharvest
Helpful | Level 6
2 years ago
Hi Walter,
Thanks for the reply. I will try to answer as best as I can, but I am not very computer literate and I have very low frequency use of Dropbox
I am using an iPad about 5 years old.

When I had a document in excel, I would click the three dots top right and choose export. I was then given a choice of ods or pdf. I clicked pdf and proceeded to choose layout options and then location in Dropbox (or tablet) The pdf would appear!

Occasionally I would be zero kB and I would try again and it would work. In the last month it has been zero kB every time

Has policy changed or am I doing something wrong?
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Samuelharvest, based on the steps that you described, it sounds like you're using Excel when trying to export your files as .pdf into your Dropbox app, right?

  • Samuelharvest's avatar
    Samuelharvest
    Helpful | Level 6
    2 years ago
    Yes I guess so! I open the file in Dropbox with excel. That's right!
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      It might be that this is an Excel issue, instead then.

       

      Have you tried uninstalling and reinstalling the Excel app, to see if it helps?

       

      Also, do you have a Microsoft subscription that you're signed into on the app?

      • Samuelharvest's avatar
        Samuelharvest
        Helpful | Level 6
        2 years ago

        Thankyou Hannah,

         

        I double-checked my subscription. Then reinstalled the app. This has solved the problem! Thankyou ever so much! 
        in fact Thankyou to everyone and sending you all some love from Sicilia!

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