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Forum Discussion
Files stuck syncing but queue shows nothing
Hello! About three weeks ago, I got a refurbished Macbook Air and transferred all the content from my old Macbook Pro over using Time Machine. Relinked my work and personal Dropboxes from the new com...
So I finally fixed it, if anyone else has the same issue. I unsynced every single other folder so that none of them appeared locally anymore except the ghost folder, and then I just deleted the ENTIRE DROPBOX FOLDER that included the ghost folder and emptied the trash. This automatically unlinked my Dropbox account, and when I relinked it again, the ghost folder was gone. I was then able to proceed with re-syncing all my other files back to my local folder.
Daphne
Dropbox Staff
Dropbox StaffHi Tara88, thanks for reaching out to us here!
As a first step, can you try the steps below to see if that does the trick for the stuck syncing?
- Click the Dropbox icon in your menu bar.
- Click the profile pic/initials icon in the top right of the window.
- Choose "Preferences..."
- Go to the "Account" tab.
- While holding the Option/Alt key, click "Fix Permissions".
Please also follow the steps again and instead click "Fix Hardlinks". The app might need to sync for a while after doing this, so please just keep an eye out for any progress.
If the sync is still stuck, let me know which version of the desktop app you have installed.
Keep me posted!
I don't have the "fix permissions" option on my account page. Can you help?
- Jay
Hi tytyj, could you confirm that you're in the Dropbox desktop application, and not the website, when trying to view those options?
I also don't have the "fix permissions" option on my account page. I'm looking at this on my desktop applications. You can see from the screengrab below that it isn't there. I've also included a screen grab from my sync queue that never shows the files and just seems to get stuck.
[Removed as per Community Guidelines]
- JayHi jackwaller30, try pressing Alt+H while in the account preferences in the desktop app to see the previous options, and then let me know if this helps!
