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Forum Discussion
Files won't open in Chrome or Safari
Hi, I'm having the same issue as a lot of other people - when I try to access a file eg. Word online, a new window opens but this is blank. I can no longer open to edit and save in Dropbox without do...
- I see, thanks for clarifying that categreen!
I could suggest disconnecting the Microsoft Online apps from your Dropbox account, and then reconnecting to see if that helps.
This won't affect how you can use/edit the files locally on your computer, so your current workaround can still be used.
You can find the steps on how to do this here.
Walter
Dropbox Staff
Dropbox StaffHey there categreen; welcome to our Community and sorry to hear about this.
Can you please let me know if you get any different results on an incognito or private browsing window with no extensions and plugins running?
Thanks so much, Cate.
Can you please let me know if you get any different results on an incognito or private browsing window with no extensions and plugins running?
Thanks so much, Cate.
Hi Walter, thanks - yes Chrome was set to Incognito, so I changed this to allow all cookies etc to see if this would fix the problem, but there is no change. I have been a dropbox user for years without any problems and without changing my settings. I can't understand why now it is not working for so many people?
Cate
- DaphneWould you mind sending a screenshot of the error that you're getting categreen?
Also, which version of Safari are you using?Hi, thank you - having spent some time with our IT department yesterday afternoon, we were unable to resolve the issue. Word online etc works on Sharepoint and via other channels, but not through Dropbox. I use Chrome because Dropbox doesn't seem like Safari anymore due to third party cookies or something like that. Our workaround is I now have the Dropbox app installed with smart sync and have added my most frequently used docs to my computer. So, the problem isn't solved, but it will be a bit easier to use rather than always using a browser. I was previously using the browser version to preserve storage on my Mac. I'm not sure if it affects things, but we are on Apple High Sierra - we are not permitted to update to later versions due to security concerns.
ps. there is no error message - it is just a new window with white space, then a rectangle sad face icon appears, no document, Cate
