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xoxoJen's avatar
xoxoJen
New member | Level 2
7 years ago

Folder not loading images on mobile

When I load photos to a shared folder "anyone with link can view" the images are only viewable on desktop machine. Mobile will load the page, but there are empty/blank squares in place of all the ima...
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  • Frank_S's avatar
    Frank_S
    7 years ago

    Hey all,

     

    Thank you for your patience while we worked on getting this resolved. A fix for this has been released and shared links to folders should now show image and video thumbnails correctly, and let you interact with the thumbnails to view previews of the files. 

     

    This should work correctly for all users now, however if anyone is still seeing issues with shared links to folders on mobile web browsers, can you let us know in detail what behaviour you are seeing? 

     

    Thanks again to everyone that reported this behaviour and helped us to identify the source of the problem!

     

     

    Best,

    Frank

xoxoJen's avatar
xoxoJen
New member | Level 2

Mine is cutsie@gmail.com

another person who can load on desktop does not have an account at all

two users I don't know well enough to ask for their email addresses

another is brianscribner33@gmail.com

And I am waiting for a reply for the other account.

 

The images are stored in the account brianscribner33@gmail.com who is marked as 'Owner' where I (cutsie@gmail.com) am an editor and who loaded the images.

xoxoJen's avatar
xoxoJen
New member | Level 2
7 years ago
The other user I was waiting for reply from also does not have an account nor the mobile app, and only tested on mobile.
Another tidbit of information is that the other links I mentioned as not working, did work yesterday at some point and have stopped. (same empty boxes in place of images result)
  • Maple's avatar
    Maple
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi xoxoJen,

    When you say mobile isn't loading the images, are you referring to the mobile app? Or the mobile website?
    • xoxoJen's avatar
      xoxoJen
      New member | Level 2
      7 years ago

      Both! Appears to be specific to outside the app.
      I don't have the app, whereas Brian does.

       

      I've tried loading in Chrome, Firefox, and whatever facebook messenger uses and none work on my phone. On desktop, it loads fine in Firefox so I didn't test further there.

       

      Edit to add: Brian just told me this:

      I can see all the images on my phone within the app but when I copy the link and share to Facebook, I cant see the pics when I click on that link from facebook.

       



      • Maple's avatar
        Maple
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hi xoxoJen,

        Thanks for all the info! We will get back to you next week.

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