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Carl8's avatar
Carl8
Helpful | Level 6
2 years ago

Mac Sonoma/conflicted copies and app isn't loading

Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicted copies. The originals were nowhere to be found.

 

I went to the web version and my MacAir and it showed both copies (original and conflicted). When I tried to delete a conflicted copy, it would reappear. 

 

On my Mac, I uninstalled the app and the folder on my hard drive. I then re-installed the app (several times) but it won't open (report below). It should be noted that I can now delete the conflicted copies on the web and Air, and they do not re-appear.

 

Strangely, I installed Sonoma on my Air and no issues at all. 

 

Anyone having this issue? Any help would be appreciated. This is maddening.   Thanks

 

 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 183.4.7058
bn.constants.WINDOWS_SHELL_EXT_VERSION: 65
bn.is_frozen: True
machine_id: 63bb90a1-2a95-59e7-a07f-09141b5ed6fc
pid: 1943
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='carlprince', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carl Prince', pw_dir='/Users/carlprince', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='carlprince', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carl Prince', pw_dir='/Users/carlprince', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'carlprince', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'carlprince', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/carlprince'
appdata: '/Users/carlprince/.dropbox/instance1'
real_path='/Users/carlprince/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/carlprince/Library/CloudStorage/Dropbox'
real_path='/Users/carlprince/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/3j/tnn9z6p14k53y1b9k2jrcrg00000gn/T'
real_path='/private/var/folders/3j/tnn9z6p14k53y1b9k2jrcrg00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5504, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/59d4d117-c039-4214-8e55-41a94767c6bb’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/59d4d117-c039-4214-8e55-41a94767c6bb’.}

 

 

  • Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked. 

     

    Hope this helps you and any others with a similar issue.

     

    Thanks again. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Carl8, thanks for bringing this to our attention.

     

    Could try quitting the Dropbox desktop application and restarting it again to see if you receive the same error message?

     

    This will help me to assist further!

    • Carl8's avatar
      Carl8
      Helpful | Level 6

      Thanks for your reply. I can't restart the app. I deleted it and all my files yesterday. Then, I downloaded and installed the app again (several times) but it won't start. Here is the latest error report from just a moment ago

       

       

      bn.BUILD_KEY: Dropbox
      bn.VERSION: 183.4.7058
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 65
      bn.is_frozen: True
      machine_id: 63bb90a1-2a95-59e7-a07f-09141b5ed6fc
      pid: 1198
      ppid: 1
      uid: 501
      user_info: pwd.struct_passwd(pw_name='carlprince', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carl Prince', pw_dir='/Users/carlprince', pw_shell='/bin/bash')
      effective_user_info: pwd.struct_passwd(pw_name='carlprince', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carl Prince', pw_dir='/Users/carlprince', pw_shell='/bin/bash')
      euid: 501
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'carlprince', '_nsurlstoraged'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'carlprince', '_nsurlstoraged'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
      real_path='/'
      mode=0o40755 uid=0 gid=0
      parent mode=0o40755 uid=0 gid=0
      HOME: '/Users/carlprince'
      appdata: '/Users/carlprince/.dropbox/instance1'
      real_path='/Users/carlprince/.dropbox/instance1'
      mode=0o40700 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      dropbox_path: '/Users/carlprince/Library/CloudStorage/Dropbox'
      real_path='/Users/carlprince/Library/CloudStorage/Dropbox'
      not found
      parent mode=0o40755 uid=501 gid=20
      sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
      real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
      mode=0o100755 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
      real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
      not found
      parent not found
      tempdir: '/var/folders/3j/tnn9z6p14k53y1b9k2jrcrg00000gn/T'
      real_path='/private/var/folders/3j/tnn9z6p14k53y1b9k2jrcrg00000gn/T'
      mode=0o40700 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 5504, in _setup_root_for_account
      File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
      File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
      File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
      dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/59d4d117-c039-4214-8e55-41a94767c6bb’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/59d4d117-c039-4214-8e55-41a94767c6bb’.}

       

  • freigeist's avatar
    freigeist
    Explorer | Level 4

    My solution was, after uninstalling with File Provider, you must also delete the hidden dropbox files in Finder.  Once I did this, installation was fine.  

    • davidjeastman's avatar
      davidjeastman
      Explorer | Level 4
      My problem was that over 50% of my files were “Moved” to the newly created “conflicted copy” folders and NOT left in the original folders, including folders shared with me (I was not the owner, yet files were moved out of the owners folder to my personal CC folders). To fix my issue, I had to manually move all the files and folders back to where they belonged.
    • Carl8's avatar
      Carl8
      Helpful | Level 6

      Megan Walter This is important. I failed to mentioned this step when I updated you on my solution. Apple Support had me move all the dropbox hidden files to my desktop. Then I restarted the app and it worked. Hope this helps everyone. 

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