We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

xoxoJen's avatar
xoxoJen
New member | Level 2
7 years ago

Folder not loading images on mobile

When I load photos to a shared folder "anyone with link can view" the images are only viewable on desktop machine. Mobile will load the page, but there are empty/blank squares in place of all the ima...
Share
View
  • Frank_S's avatar
    Frank_S
    7 years ago

    Hey all,

     

    Thank you for your patience while we worked on getting this resolved. A fix for this has been released and shared links to folders should now show image and video thumbnails correctly, and let you interact with the thumbnails to view previews of the files. 

     

    This should work correctly for all users now, however if anyone is still seeing issues with shared links to folders on mobile web browsers, can you let us know in detail what behaviour you are seeing? 

     

    Thanks again to everyone that reported this behaviour and helped us to identify the source of the problem!

     

     

    Best,

    Frank

muresanozana1's avatar
muresanozana1
Explorer | Level 3

Hello, everybody!

I am photographer and I am using Dropbox to send the photos to my clients... so I send to them the link and they are saying that they cant see its. This problems exists for mobile and tablet devices. 

Thank you!

 

 

 

 

Anastasios's avatar
Anastasios
Collaborator | Level 9
7 years ago

It would be useful to give the community some extra info about your clients specs , i.e. what platform, device , os version are they using to view the pictures ... do they all have the same problem are they all using the same device or app ? 

  • muresanozana1's avatar
    muresanozana1
    Explorer | Level 3
    7 years ago

    Most users have Android mobile phones, but they are some with Iphone too.  The shared folder link, once opened, doesn't load any previews for the photos nor a larger view if one clicks the gray squares that should hold the preview photo.

    I have checked with the latest version of Chrome, Opera and Ghostery android browsers and they all behave the same (attached photo taken in Chrome on Android 7.1).

    The link works as intended on Windows desktop browsers, but some of my clients do not own a desktop or a laptop pc

     

     

     

    .

    • Vernon's avatar
      Vernon
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hi guys,

       

      Thanks a lot for your patience and cooperation on this issue.

       

      As mentioned above by Frank_S, it is something that affects web browsers on mobile devices and it is under thorough investigation from our engineering team.

       

      Rest assured that we'll update you as soon as we have something new.

       

      Thanks again. Take care!

      • Frank_S's avatar
        Frank_S
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey all,

         

        Thank you for your patience while we worked on getting this resolved. A fix for this has been released and shared links to folders should now show image and video thumbnails correctly, and let you interact with the thumbnails to view previews of the files. 

         

        This should work correctly for all users now, however if anyone is still seeing issues with shared links to folders on mobile web browsers, can you let us know in detail what behaviour you are seeing? 

         

        Thanks again to everyone that reported this behaviour and helped us to identify the source of the problem!

         

         

        Best,

        Frank

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!