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Forum Discussion

abrauman's avatar
abrauman
Explorer | Level 4
2 months ago

I have a Plus plan, but my desktop app shows a Basic 2GB.

I got a new mac (macbook pro M3) and I have a Dropbox subscription of 2T0 (Plus version) with already 2 mac using it. But when I load The dropbox soft on my new mac, the version I got is the free one...
Desktop
Dropbox Plus
Install
Mac
  • Rich's avatar
    Rich
    31 days ago
    abrauman wrote:

    i know the correct email adress but the problem is that it never ask me when it load to sign in ! it loads  everytime with the wrong email adress so my point is how I could reset that !

    Sign out of the app. Open Dropbox.com in your web browser and sign out there as well. Sign in to Dropbox.com using the correct email address. Then try signing back in to the Dropbox app on the computer.

     

abrauman's avatar
abrauman
Explorer | Level 4

Thanks again for your quick answer  i know the correct email adress but the problem is that it never ask me when it load to sign in ! it loads  everytime with the wrong email adress so my point is how I could reset that !

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
31 days ago
abrauman wrote:

i know the correct email adress but the problem is that it never ask me when it load to sign in ! it loads  everytime with the wrong email adress so my point is how I could reset that !

Sign out of the app. Open Dropbox.com in your web browser and sign out there as well. Sign in to Dropbox.com using the correct email address. Then try signing back in to the Dropbox app on the computer.

 

  • abrauman's avatar
    abrauman
    Explorer | Level 4
    30 days ago

    Thanks It looks to work !

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