We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

nb1948's avatar
nb1948
Explorer | Level 3
6 months ago

Getting an error when trying to download a ".sys" file from a Dropbox link

I was sent a Dropbox link by a trusted source.  I am to use it to download a ".sys" file for one of my commercial embroidery machines.  Every time I click on the link, I get a message that this kind ...
Download
Shared Links
  • Rich's avatar
    Rich
    6 months ago
    nb1948 wrote:

    I went to my downloads page and found the warning and was able to do a grab.

    That message is from your browser, not Dropbox. If you need the file and trust the source, click keep. Otherwise delete it.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey nb1948, thanks for reaching out to us.

 

It sounds like this is coming from your computer's system/security settings, indeed.

 

Just to be sure, can you send us a screenshot of the error, so we can have a look?

 

Thanks in advance!

  • nb1948's avatar
    nb1948
    Explorer | Level 3
    6 months ago

     

    • nb1948's avatar
      nb1948
      Explorer | Level 3
      6 months ago

      When I click on the "download arrow" in the upper right corner, it offers me, "OPEN" and "SAVE AS".  When I click on "SAVE AS" I get a warning notification that this kind of file can cause damage to my computer and will not be downloaded. I've tried to do a screen shot of that warning, but it vanishes when I activate the screen grab.

      • nb1948's avatar
        nb1948
        Explorer | Level 3
        6 months ago

        I went to my downloads page and found the warning and was able to do a grab.

         

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!