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ilyasnsir's avatar
ilyasnsir
New member | Level 2
2 years ago

Gifs sometimes don't animate at all, or if they do, they are very slow.

I have the problem that gifs sometimes don't animate at all, or if they do, they are very slow. (much slower than the original)  I have an Iphone 15 Pro and using the App. (It works perfectly on th...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi ilyasnsir, let's jump right into this! 

 

Can you clarify the exact version of the OS you're using, along with the version of the Dropbox app that you have installed on your device? 

 

Do you use WiFi, in order to preview the .gif files, or cellular data? Have you tried switching, just to examine the behavior of these files? 

 

Let me know if it's the same or not. 

 

I'll be waiting for your updates! 

  • ilyasnsir's avatar
    ilyasnsir
    New member | Level 2
    2 years ago
    Thank you for the fast reply.
    OS Version: 17.2
    Dropbox Version: 358.2
    Im using WiFi(i have good WiFi)and tried both, yes. But no difference.
    And what i noticed is, that if i have the gif in my gallery, then it works(but in slow motion), but if i do not, then it wont work at all.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey ilyasnsir - sorry to jump in here, but have you tried clearing the app's cache since you first noticed this?

      • TERRACE_87's avatar
        TERRACE_87
        Collaborator | Level 9
        2 years ago
        Clearing cache does not fix the issue. I just tried it

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