One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Gifs sometimes don't animate at all, or if they do, they are very slow.
I have the problem that gifs sometimes don't animate at all, or if they do, they are very slow. (much slower than the original)
I have an Iphone 15 Pro and using the App. (It works perfectly on th...
Thank you for the fast reply.
OS Version: 17.2
Dropbox Version: 358.2
Im using WiFi(i have good WiFi)and tried both, yes. But no difference.
And what i noticed is, that if i have the gif in my gallery, then it works(but in slow motion), but if i do not, then it wont work at all.
OS Version: 17.2
Dropbox Version: 358.2
Im using WiFi(i have good WiFi)and tried both, yes. But no difference.
And what i noticed is, that if i have the gif in my gallery, then it works(but in slow motion), but if i do not, then it wont work at all.
Walter
Dropbox Staff
Dropbox StaffHey ilyasnsir - sorry to jump in here, but have you tried clearing the app's cache since you first noticed this?
- Clearing cache does not fix the issue. I just tried it
- Nancy
Did this start happening after a specific update of the Dropbox app, or has it always been like this more or less?
If the issue persists after clearing the app’s cache (and you’re also using iOS), please follow these steps to reinstall the app:
1) Uninstall the Dropbox App
2) Sign out from the App Store
3) Restart your device
4) Sign into the App Store
5) Download and Install Dropbox
6) Try to sign into your Dropbox account
Let me know if that seems to help.
Nancy - I followed those steps and GIFs still do not consistently load. This started in the past week or two with the most recent iOS app versions.
