We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
C C.6
9 years agoNew member | Level 1
Help with Extensionless files can’t be previewed
Yesterday, I decided to rename some of my videos on here to help me better identify them. After doing so now my files say: "Extensionless files can’t be previewed" . I tried to restore them to the pr...
- 9 years ago
Just wanted to rename my files and now unable to get access.
When you renamed the files you likely removed the file extension (the three or four characters after the period in the file name; .docx, .jpg, .xlsx, etc.). That extension is what systems (your operating system, Dropbox, etc.) use to determine what application should be used to open or preview a file. Without the extensions, those systems have no idea what kind if file it is.
Put the extensions back on the files and you should be able to view/open them.
Changing the name should not have messed them up.
Not true. It will mess them up if you change or remove the file extension.
Rich
9 years agoSuper User II
Just wanted to rename my files and now unable to get access.
When you renamed the files you likely removed the file extension (the three or four characters after the period in the file name; .docx, .jpg, .xlsx, etc.). That extension is what systems (your operating system, Dropbox, etc.) use to determine what application should be used to open or preview a file. Without the extensions, those systems have no idea what kind if file it is.
Put the extensions back on the files and you should be able to view/open them.
Changing the name should not have messed them up.
Not true. It will mess them up if you change or remove the file extension.
- malcolmholland8 years agoNew member | Level 2
Thanks. I added .docx as my first guess and I got a message to add .pdf. I did. It opened. I had a credit card statement. Then I renamed it as I wanted and filed it.
- Norman_aim168 years agoNew member | Level 2Enter issue my file To account sistem mirror
- Theron W.8 years agoNew member | Level 2
I have several folders in dropbox. on the desk top ap - some have a little arrow on the blue folder icon. I can open and see files but. I can not open the folder on my phone.
Any ideas?
- Theron W.8 years agoNew member | Level 2
I have several folders in dropbox. on the desk top ap - some have a little arrow on the blue folder icon. I can open and see files but I can not open the folder on my phone.
Any ideas?
UPDATE: On the desktop we discovered alias folders have been used to locate certain folders, now alias folders seem to be the problem.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!