Forum Discussion

jsnyc7's avatar
jsnyc7
New member | Level 2
21 days ago

How can I disable Dropbox AI in Dropbox Family [PDF menu]?

Hello,

I see the "Dropbox AI" option only for PDFs in our Dropbox Family plan.

How can I disable AI entirely? There are no settings to opt out of this.

Dropbox AI
Dropbox Family
  • jsnyc7's avatar
    jsnyc7
    New member | Level 2
    19 days ago

    Thanks Mark. When I click on the "Dropbox AI" option for a PDF, it goes to the edit PDF screen. Seems like a bug to me.

    • Laureline's avatar
      Laureline
      Icon for Community Manager rankCommunity Manager
      18 days ago

      Hey jsnyc7,

      I actually tried on my end and the "Dropbox AI" button for a pdf actually works for me 🤔 (and doesn't open the "Edit PDF" screen).

      Would you mind sending a screenshot of where you are clicking on the "Dropbox AI" button, and the module it opens when you click on it? 

      Thanks so much 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!