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mkoeks's avatar
mkoeks
New member | Level 2
2 years ago

How do I access .paper docs for previous account?

I previously had a Dropbox account and created some .paper docs I now want to access. When I closed my account I saved these .paper files but did not have the presence of mind to convert them to PDF ...
Dropbox Paper
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi mkoeks, let's jump right into this! 

 

You mentioned that you closed the account that these Paper documents were coming from. Did you cancel the subscription linked to it, or delete the account altogether? 

 

Also, how did you save these .paper files?

 

You also said that you just opened a new Dropbox account, therefore it's safe to assume that the content wasn't originally shared with that account, right? Do you get any errors when trying to access the .paper files?

 

Keep me posted, and we'll take it from there! 

mkoeks's avatar
mkoeks
New member | Level 2
2 years ago
Thanks Megan. I think I closed my previous account. I saved the files as paper files, so they're .paper files right now. The error I get when I try open them in my new account is that the file can't be previewed. So when I try download them I can download it as a .paper file (useless) or as a jog or pdf. Both the pdf and jog display an access token but no content - so I imagine this is related to the lack of ownership.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    HI mkoeks, the Paper files you saved are just shortcuts to the actual Paper doc on the site, and contain no data themselves.

     

    If you didn't previously export the Paper doc from the site as a PDF or docx file, then the contents of the doc should be lost now.

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