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mattba's avatar
mattba
Explorer | Level 3
2 years ago

Can't access email associated with my account

The email associated with one of my accounts was disabled. So when I try to sign in to the account and Dropbox sends a 6-digit code to that email address, I can't get it. Therefore, I can't get into my account.

  • Hi AnnePalmer1 & gretD, let's jump right into this!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi mattba, thanks for bringing this to our attention.

     

    Are you not able to recreate or regain access to the email address, even temporarily?

     

    This will help me to assist further!

    • mattba's avatar
      mattba
      Explorer | Level 3

      No, it's dead.

       

      Just dawned on me that maybe the Dropbox account in question is also dead (deleted by Dropbox). I last accessed it Nov 4, 2021. Automatically deleted?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey mattba, sorry to jump in here.

         

        If you haven't signed in to your account in more than 12 months, the account would indeed be deleted due to inactivity by now.

         

        You can see more info about that here.

  • LS91011's avatar
    LS91011
    New member | Level 2

    My account sign-in uses an obsolete email address and I don't remember the password. To reset the password, Dropbox sends a message to the obsolete email which I can't retrieve. In order to change the email, I have to sign in. In order to sign in, I need the password reset which gets sent to the obsolete email. It's a vicious cycle. At this point, I just want to cancel the subscription but to do so, one has to sign in and here we go again.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi LS91011, how are you today?

       

      I'm afraid that without access to the email address that's associated with the account in question, we won't be able to help much in regards to accessing the account.

       

      However, what we can do here is I can send you an email, in order for us to see what we can do about the cancellation of the account's plan. Can I do this?

       

      Keep me posted!

      • LS91011's avatar
        LS91011
        New member | Level 2

        Yes, you can send an email, but not to the old address.

  • Agath malde's avatar
    Agath malde
    Explorer | Level 3

    [removed]
    This email to trying access.

    Full name
    agath [removed]

    I am not choyor ekzat date bute I am using in last 5to 7 yar dropbox account.

    I am currently in last lokeshon

    [removed]

    [removed]

    I am last successfully login

    [removed]

    I am fast login mobail semsanggalaxy duos.

    Second login Coolpad cool one mobail .

    Thard login redmi 5a mobail.

    Fourth login (carant)redmi9powor mobail.

    File nem

    May Fred... Doqmen

    May Gmail account is blocked .

    I am lost may email account and dropbox account axass

    Iam not any one time password..

    I am login new game I'd. [removed]

    and black ([removed])Gmail ID is sem ip address

    Please help me may dropbox account Recavary without old email address

     

    [personal information removed per the Community's Guidelines]

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      Agath malde wrote:

      Please help me may dropbox account Recavary without old email address


      You can try contacting Support, but without access to the email account, it's unlikely that you can gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

       


      To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.