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cranerr's avatar
cranerr
Explorer | Level 3
3 years ago

I cannot download multiple photos

I am using a Mac laptop and when I check multiple photos to download they do not download any of them. I have to download one at a time. How can I download more than one at a time?
Download
Web
  • Jay's avatar
    Jay
    3 years ago

    Hi cranerr, could you try using incognito/private browsing mode without any extensions running, and clearing your cache?

cranerr's avatar
cranerr
Explorer | Level 3

 

I am having issues only with downloading pictures. There is no error. Also, I do not see the size of anything on Dropbox.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey cranerr, can you clarify if you're using the web to download content locally? 

 

Do you perhaps use the desktop app, when trying to change the state of your files? 

 

You mentioned there's no error, can you let me know what happens then?

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    3 years ago

    I am doing this from the site. Nothing happens. It is not downloaded.  Also, if I select a folder to download, everything in the folder will download but the photos.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      I see. Can you try again on a different browser cranerr?

       

      Also, I'd love to know more about the size of the folder you're trying to download.

      • cranerr's avatar
        cranerr
        Explorer | Level 3
        3 years ago

         

        I did try a different browser.  Regarding size, I cannot see the size in Dropbox.

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