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Forum Discussion
I can't open an Excel document stored in Dropbox through my iPad Pro.
Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office Mobile with Dropbox. It asks whic...
Do you mean File Manager? I rarely use it; and I don’t understand how that will help me open an Excel file stored in Dropbox? I also don’t know how to link File Manger with Dropbox, I had a lot of trouble even finding the App Center on the Dropbox website. Why doesn’t it show up on any of the menus? Or search bars?
Megan
Dropbox Staff
Dropbox StaffHey PPagan, let's jump right into this!
Does this happen with a specific Excel document, or all of them?
Have you tried uninstalling the apps, and then re-installing them again, by any chance?
Let me know more, and we'll take it from there!
I’ve been having the exact same issue in the last few months. I’d always been able to go to Dropbox, recents, open my existing excel file in excel, and it would work. Now it goes through multiple pages . . . Eventually leading to an error opening your file. It’s been more than annoying. I will try some of these suggestions and see.
- Walter
Hey Cori17 - thanks for bringing this to our attention.
If you find that the issue persists, please send us a screenshot of the exact error you're getting so that we can have a visual too.
I did a screen video of the problem, but due to privacy concerns, I don’t want to post it here. Let me know how to get it to you. I can’t open from Dropbox into Excel. I can’t open from Excel navigating to the Dropbox file. I CAN open when, from Excel, I open the File program and go to cloud locations and choose the file there. You’ll notice the first time I try to open Dropbox from within Excel, it pops up a login window and then immediately closes it and says it fails. This only happens on the first time. I’ve tried uninstalling both apps and reinstalling fresh and signing in.
- Megan
My problem started sometime around October and I’ve basically had to avoid using Dropbox with excel. Unfortunately I manage my partners business with a spreadsheet that we share so I have to use all sorts of work around a to keep us using the same document. It’s absurd. I will send screenshots…I use a iPadOS 18.1.1. I believe I have Dropbox Plus. It’s worked smoothly for years! Then, horrible.
It happens to all excel files.
- Hannah
Someone posted this and it works for me.
Just use the Files app and connect it to your Dropbox, then access the Files app within Microsoft Office or any other application. It's a much better experience, for any cloud storage service.
