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Forum Discussion
Dropbox Sign Stuck on "Preparing documents..."
I'm trying to send a PDF for signature via Dropbox Sign. It is rather large - 130 MB and 192 pages. I have already uploaded it to Dropbox. Every time I try to set it up to be sent for electronic signature, after I put in the name and email address of the signer, it gets stuck on the "Preparing documents..." page indefinitely. I tried on another browser that I never use, and the same thing happened. How can I get it to work? Does Dropbox Sign only work with small documents?
Hi AL25, thanks for bringing this to our attention.
It's possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages.
Are you able to reduce the size of the document to see if this helps?
This will help me to assist further!
- Jay
Dropbox Staff
Hi AL25, thanks for bringing this to our attention.
It's possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages.
Are you able to reduce the size of the document to see if this helps?
This will help me to assist further!
- I have the same issue with a document that is only 1.8 MB, stuck on the “preparing your signed document page…” for about half an hour now.
- Jay
Hi Ginamarie295, could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Hi! For Dropbox Sign, A single uploaded file cannot exceed 40MB in size and a single request cannot exceed 500 pages.
