We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Tim42c's avatar
Tim42c
Helpful | Level 6
11 months ago

I exported my Paper docs and all image links give "access denied" error

I exported all my Paper docs for safe keeping. Dropbox Paper sent me a .zip file with all the docs, organized in folders by creator email. That's fine. 

 

Except...

 

Every image URL to the CloudFront CDN is restricted. 

 

For example - here is some markdown with a link to an image:

![eBike classes explained in a simple table.](https://d2mxuefqeaa7sj.cloudfront.net/s_84F8D7_MORE_CHARS_352_ebike+classes.jpg)

 

When I edit the markdown, the image cannot be previewed. When I open the image URL, CloudFront kindly tells me access is denied:

 

<Error>
<Code> AccessDenied </Code>
<Message> Access Denied </Message>
<RequestId> EFQ3KJXP3C9E753Q </RequestId>
<HostId>
KnArw2kP4EPqKl5axs2COcBGOGuCko+iZW1QRUY0BVBDug5QOklAER/4EemA2Z892Tpl3YcVAgo=
</HostId>
</Error>

 

Note: I shortened the example link, because the forum truncates it. Export a page and you can see for yourself.

 

So my question -- how do we export our images?

I asked support about this, and I was simply redirected to ask the Community. 😥

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Tim42c, thanks for reaching out to us.

     

    This does sound more like a CloudFront issue, to be honest.

     

    Can you give us the ticket number for your communication with our support team, so we can check it out?

     

    Thanks.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!