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rosedraws's avatar
rosedraws
New member | Level 2
3 months ago
Solved

I have no thumbnails of local images on my Mac

I have synced folders with hundreds of images.  It's essential to be able to view the thumbnails.  When I moved to a new laptop (mac), I now can not make the thumbnails show, it's just the generic icon. 

This is not a problem with my finder, all local items have thumbnails.  This is not a problem on my previous computer (using the same OS).

I have selected all items and made them "available offline" which got rid of the grey clouds, but still no thumbnails.

HELP!!!!

desktop
Mac
Preview
  • Jay's avatar
    Jay
    3 months ago

    Hi rosedraws, thanks for bringing this to our attention.

     

    What version of Mac OS and the Dropbox desktop application are you running?

     

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

     

    Keep me updated with any progress!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi rosedraws, thanks for bringing this to our attention.

     

    What version of Mac OS and the Dropbox desktop application are you running?

     

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

     

    Keep me updated with any progress!

    • rosedraws's avatar
      rosedraws
      New member | Level 2
      3 months ago

      It's the latest, updated Sequoia OS.  I just downloaded and installed Dropbox this morning.  I'll try the link anyway.

    • rosedraws's avatar
      rosedraws
      New member | Level 2
      3 months ago

      That re-download fixed it.  Seems like a problem with the delivery system that the first download didn't work, but I'm glad it's fixed, thank you!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        No worries, glad to have helped out. Enjoy the rest of your week!

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