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luisma78's avatar
luisma78
New member | Level 2
11 months ago

I need to download my files, and close my account

I want to download and close this account. Dropbox is a scam! 

I need my pictures and files!!!

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 months ago
    luisma78 wrote:

    I want to download and close this account.

    You haven't described the issue. What steps have you taken? What problem are you having? Are you getting an error message? etc. Without details, we won't know how to help you.

    • luisma78's avatar
      luisma78
      New member | Level 2
      11 months ago

      my issue is that i cannot download my own data to my computer without paying. You have my data hostage. please let me know how to download every file and close the account. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi luisma78, you don't need a paid account in order to download your data, since you can always access your files from here. 

         

        If you have the Dropbox desktop application running, the files would sync to your machine normally, thus downloading them.

         

        If you have any further queries, feel free to message back.

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