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Forum Discussion

denise31's avatar
denise31
Helpful | Level 5
9 months ago

I'm getting the ".xlsx files are supported but something went wrong" error when previewing my files

I keep getting the message .xlsx files are supported but something went wrong.
Error Messages
Microsoft Office
Preview
  • denise31's avatar
    denise31
    8 months ago

    So....now its working. I think it's a strategy called "just looking at it long enough and persisting". Or that other strategy when the IT expert finally comes and stands behind you as you try, once again - and of course it all works. 😂

    I think the excel file is very big so I'm going to get rid of some material from years ago, archive it for audits, but have a smaller file that I work on.

    Thanks for your help and at least I know about this community of help now.

    best wishes

    Denise

     

denise31's avatar
denise31
Helpful | Level 5

Hi Nancy

I tried the incognito window on my daughter's computer - same error message. Could still open it with "open in excel for the web".

I have 3 dropbox accounts - my personal one via app, my daughter's personal one via app and the NDIS one via web. I will try a few things on each of them. It may only be the one via web that has a problem.

Busy now - back later.

many thanks

Denise

denise31's avatar
denise31
Helpful | Level 5
8 months ago

So....now its working. I think it's a strategy called "just looking at it long enough and persisting". Or that other strategy when the IT expert finally comes and stands behind you as you try, once again - and of course it all works. 😂

I think the excel file is very big so I'm going to get rid of some material from years ago, archive it for audits, but have a smaller file that I work on.

Thanks for your help and at least I know about this community of help now.

best wishes

Denise

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    It seems this happens to the best of us denise31!

     

    We've all been in the same "let me show you the issue" type of thing, where the issue is finally resolved.

     

    In any case, if you need anything else, we'll be one post away! 😎

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