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Forum Discussion

Cottonreal's avatar
Cottonreal
Explorer | Level 3
5 months ago

Images don't preview on Dropbox Paper - keep seeing an error that the preview can't load.

Has anyone had a problem with images within PAPER files not loading & getting an error message of "cannot load previse" image may have been moved? I have had this with support for nearly 2 weeks an...
Dropbox Paper
Error Messages
Preview
Cottonreal's avatar
Cottonreal
Explorer | Level 3

Hi Nancy

Yes seeing it across a number of our PAPER files. It has been with support for over 3 weeks now as is really having an impact on our business. Is there any way it can be escalated?

Thanks

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

I’m afraid there’s not much that can be done, since the case is already being handled by our advanced team and they're currently investigating. 

 

Since I understand the impact this has though, I’ve left another note to our team, in case they can find a quicker resolution.

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