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littlealex's avatar
littlealex
Explorer | Level 3
2 years ago

iOS photos tab including non image files

The iOS app is identifying files that aren't images as images and cluttering up that tab in the app. You won't let us exclude folders from image aggregation but could we at least set which file exten...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    This issue has been resolved by our engineering team. If anyone is still experiencing a similar issue, let us know here and I will make sure we investigate. Thanks!

     

    Regards,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey littlealex, thanks for bringing this to our attention.

 

The file types that are included in your photos tab can be found in this article.

 

So, since .avp and .avb files should not be included, can you tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

 

Keep me posted.

littlealex's avatar
littlealex
Explorer | Level 3
2 years ago
Tried that but no change. Still multiple avb and avp files in the Photos tab. I tried deleting and reinstalling the app but still the same.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi littlealex, sorry to jump in here! 

     

    Would it be possible for you to send me a few screenshots of what you see on your end, please? 

    • littlealex's avatar
      littlealex
      Explorer | Level 3
      2 years ago

      How do I do that? You'll appreciate I don't want to post the contents of my photos here.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi littlealex, you can attach images using the camera icon, or by copying and pasting them here. 

         

        Make sure to blur out any identifying information or images, leaving just non-private filenames.

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