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marnshotr's avatar
marnshotr
New member | Level 2
2 months ago

Message from the Dropbox app that "1 File is Unable to Sync".

Hi, I am a longterm user of Dropbox on Windows desktop. I  have one dropbox folder/file that is not syncing. All the rest of my files are syncing fine. The message I get from the Dropbox app is "1 File is Unable to Sync"

I tried exiting the app and then rebooting the app. And, that didn't solve the issue. I also renamed the problematic file in the cloud and then didn't solve the issue.

I tried to rename the problematic file on my desktop but it wont allow me. It gives me the error message "This action can't be completed because the folder or a file in it is open to another program." I have checked all my programs and I don't see any program running any file in that folder. Any thoughts on how to proceed? Thanks.  

dropbox
Folders
sync
  • marnshotr's avatar
    marnshotr
    2 months ago

    I was able to resolve the matter by logging out of the computer and rebooting computer. Dropbox is now syncing well. 

  • marnshotr's avatar
    marnshotr
    New member | Level 2
    2 months ago

    I was able to resolve the matter by logging out of the computer and rebooting computer. Dropbox is now syncing well. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey marnshotr, thanks for posting here!

      And also thanks for the heads up.

      Glad that everything is back on track. If you need something else, please let me know and I will be more than happy to help every step of the way. 

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi marnshotr I am glad to see you got your files synced successfully. Thanks so much for coming back to the Community to let us know  how you resolved your issue. (it's people like you who keep our Community spirit going 🙌).

      By the way, I’m Theresa, a Community Manager here at Dropbox HQ 👩‍💻. If you’re willing to share, I’d be really interested to learn about your daily use of Dropbox and the features you find most useful.

      Who knows, we might even find some cool tips to level up your productivity 💫!

      Looking forward to hearing from you,

      T 😺(Dropbox Community Manager)

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