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Forum Discussion
Microsoft Office unspecified Error
I purchased a new computer and downloaded Dropbox. I can open JPG and PDF but can not open Microsoft office files like excel or word. I receive a unspecified error. If I go to smart lync and download...
- Issue seems solved, it’s been a couple weeks and things are running just fine. Uninstalling ad re-installing of MS Office takes literally under 3m.
Hi Walter, thank you so much for your quick reply. your analysis sounds spot on. I have 5 computers. I just purchased 3 new ones and only 2 new ones are having this issue. Can you suggest a solution?
Walter
Dropbox Staff
Dropbox StaffThank you for your quick response as well JK1736 - I'm glad I could help clear this up.
What I'd suggest in this case now is this: Create a designated 'for edits' folder, copy or move the files you'd like there and keep it relatively small in size for situations where you need to work on the files that will be accessed by the 3rd party apps you're using.
That being said and since you mentioned that you've noticed this only on some devices, if you'd ike me to look into this with all of our tools at my disposal just let me know and I'll be more than happ to create a ticket for you.
Thanks again!
Yes, please use all the tools at your disposal and please help find a solution. If I am having an issue with only 2 new computers ( as mentioned earlier the others are fine), I am sure others are having this issue as well. Its an inconsistent problem. Please assist . Thanks.
- Walter
Thanks for your swift reply JK1736!
I've just sent you a brief message so we can investigate further.
Whenever you get some spare time, please take a look at your email's inbox and we'll take it from there.
Good Day,
I'm having the same issue as described in this thread. Was there a solution? I also have multiple computers that do not have the issue, but one that does.
Thanks.
