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silvi3's avatar
silvi3
Explorer | Level 3
3 years ago

No option to share folder with editing permissions

My colleague has a pro account and is trying to share a folder with me, but she only gets the option to share a viewable copy, not editable. 
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  • Megan's avatar
    Megan
    2 years ago

    Hi Alison12345, keep in mind that there's no way to share a folder that already contains a shared folder.

     

    That could be the culprit of your problem. If you'd like to give them read-write access to the parent folder instead, you can unshare the subfolder, and then share the parent folder. 

silvi3's avatar
silvi3
Explorer | Level 3

Hi Jay,

 

Those are the steps we have been trying. We're not even given an option to share - the only option is for read only. I have been searching for troubleshooting options for this and haven't found anything which is why I'm posting. Thanks, Silvi

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Can you share a screenshot silvi3 ?

  • silvi3's avatar
    silvi3
    Explorer | Level 3
    3 years ago

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Can you try doing it at the website instead? Does that work? 

       

      Are you in a Business Plan? Have you checked with Admin to see if sharing is disabled on your account

      • silvi3's avatar
        silvi3
        Explorer | Level 3
        3 years ago

        She has a pro account

        Yes have tried website - doesn't work

        She can share other folders, just not the one we need to share access to. It is a large project file with nested folders

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