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Forum Discussion

sitrakandriana's avatar
sitrakandriana
Explorer | Level 4
12 months ago

Not able to access backup files, get an error when trying to.

Hi, I'm not able to access my backup folder. I get an error message says: Error Something went wrong. Do not be afraid. Your files are safe and Dropbox is notified. Go to our status page to check if...
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Error Messages
  • Sam DBX's avatar
    Sam DBX
    12 months ago
    Hi Everybody,
     
    We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost.
     
    Let us know if you have any issues,
    Sam 
Tailspin1's avatar
Tailspin1
Explorer | Level 4

I have the same problem. There is no longer an access to the backups on the left side of the page after login. However, I can get to the folder but clicking on it results in the error message reported by sitrakandriana. It may be associated with the update to Ventura 13.5.2.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago

Can you acess via www.dropbox.com/backups ?

 

If not can you post screenshots of any errors?

  • Tailspin1's avatar
    Tailspin1
    Explorer | Level 4
    12 months ago

    Yes:

    • claudia silva's avatar
      claudia silva
      Explorer | Level 3
      12 months ago

      It's exactly that that happens with my account...

    • Janette1's avatar
      Janette1
      Explorer | Level 4
      12 months ago

      I get the same error message and am unable to access my backup files. 

    • sitrakandriana's avatar
      sitrakandriana
      Explorer | Level 4
      12 months ago
      Yes, this is the error I’m getting as well. I’ve tried both on my phone and on the Mac. Same error
      • Sam DBX's avatar
        Sam DBX
        Icon for Community Manager rankCommunity Manager
        12 months ago
        Hi Everybody,
         
        We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost.
         
        Let us know if you have any issues,
        Sam 

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