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Forum Discussion

sitrakandriana's avatar
sitrakandriana
Explorer | Level 4
12 months ago

Not able to access backup files, get an error when trying to.

Hi, I'm not able to access my backup folder. I get an error message says: Error Something went wrong. Do not be afraid. Your files are safe and Dropbox is notified. Go to our status page to check if...
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Error Messages
  • Sam DBX's avatar
    Sam DBX
    12 months ago
    Hi Everybody,
     
    We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost.
     
    Let us know if you have any issues,
    Sam 
felipesfc's avatar
felipesfc
New member | Level 2

Long story short. I returned an SSD to Best Buy and deleted all files in it. Roughly 51gb in raw files I took in the past 3 weeks.

 

Before doing so I checked the backup was completed and up to date. Now the nightmare starts....

 

When I click on the backup name on the webpage. It says "Attempted to zip to many files".

 

I then try to double click the backup to see the individual folders and files. I does not open and it says: "Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums  for help, or head back to home."

 

Just moved from Google Drive and regret deeply. Anyone had these issues? What do I do?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi felipesfc, sorry to hear about that! 

 

Based on what Sam, our Community Manager mentioned, we had a temporary hiccup. 

 

Could you try again, and let me know if you still notice the same behavior? 

 

Keep me posted! 

  • felipesfc's avatar
    felipesfc
    New member | Level 2
    12 months ago
    Yes, I was able to access the files on the same day a few hours later.

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